Refund & Return Policy

Last updated: July 2026

Eligibility for Returns

• Products must be unopened, unused, and in original packaging.
• Return requests must be raised within 7 days of delivery.
• Perishable or personal-care items that have been opened cannot be returned for hygiene reasons.

Refund Process

Once a returned item is received and inspected, approved refunds are credited to your original payment method or wallet balance within 7-10 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact support within 48 hours of delivery with photos of the item - we'll arrange a replacement or refund at no extra cost.

Non-Refundable Items

• Membership/registration fees, once account activation is complete.
• Products purchased during clearance or special promotional sales, unless defective.

Contact

To start a return or refund request, reach out via the Contact Us page.